Welcome to the YOHBD Help Center.
Here you can find answers to common questions about Christmas decorations, seasonal products, orders, shipping, payments, returns, and customer support.
1. About YOHBD
What is YOHBD?
YOHBD is an independently operated online retailer specializing in Christmas decorations, holiday accessories, and seasonal products.
Where is YOHBD located?
Our business address is:
15985 E 14th St
San Leandro, CA 94578
United States.
What products do you offer?
Our collections may include Christmas tree decorations, ornaments, decorative lighting, wreaths, garlands, stockings, festive home accessories, table decorations, and seasonal gifts.
Product availability may change over time.
2. Orders and Payments
How do I place an order?
Browse our website, select your preferred products, and add them to your shopping cart.
Proceed to checkout, enter your shipping and payment information, review your order, and complete payment.
What currency do you use?
All product prices are displayed in U.S. dollars (USD), unless otherwise indicated.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Will I receive an order confirmation?
Yes. An order confirmation email is generally sent after successful order submission.
Can I change my order?
Please contact us as soon as possible. Order modifications may be possible before fulfillment begins but cannot be guaranteed.
Can I cancel my order?
You may request cancellation within 15 minutes after placing an order, provided fulfillment has not already begun.
3. Shipping and Delivery
Where do you ship?
We offer standard shipping to eligible addresses throughout the United States.
Is standard shipping free?
Yes. Standard shipping is free for eligible U.S. orders.
Where are orders shipped from?
Orders are shipped from within the United States.
How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
How long does delivery take?
Our estimated total delivery timeframe is 8–18 business days.
This includes:
- Order processing: 1–3 business days.
- Shipping transit: 7–15 business days.
Will I receive tracking information?
Yes. Tracking information will be provided by email after dispatch when available.
What if my tracking information does not update?
Tracking information may take approximately 1–3 business days to become active after dispatch.
If your tracking information remains unchanged, contact our customer support team.
What if my package is marked delivered but I cannot find it?
Check your mailbox, porch, and other delivery locations.
You may also ask household members or neighbors and contact the shipping carrier.
If the package remains missing, contact us with your order number.
4. Product Information
Are Christmas decorations suitable for indoor and outdoor use?
Not all products are designed for both indoor and outdoor use.
Please review the individual product description and usage instructions before installation.
Are all decorative lights suitable for outdoor use?
No. Outdoor suitability depends on the product's actual specifications and safety rating.
Only use lighting products outdoors when the product documentation specifically permits outdoor use.
Do decorative lights include batteries?
Battery requirements and included accessories vary by product.
Please check the relevant product page for battery information and power specifications.
How should I store Christmas decorations?
Store decorations in a clean, dry environment.
Fragile ornaments and delicate decorative accessories should be protected with suitable packaging to reduce the risk of damage.
5. Returns and Refunds
What is your return period?
Eligible products may be returned within 30 calendar days after delivery.
Who pays for return shipping?
Customers are responsible for return shipping costs for standard change-of-mind returns.
For confirmed defective, damaged, or incorrectly supplied products attributable to our error, YOHBD covers reasonable return shipping costs.
Do you charge restocking fees?
No. We do not charge restocking fees for eligible returns.
How do I request a return?
Email zyonfrancesco9560@hotmail.com with your order number and reason for return.
Our team will provide return instructions after reviewing your request.
How long do refunds take?
Approved refunds are generally processed within 5–10 business days after the returned product has been received, inspected, and approved.
Additional bank processing time may apply.
Can I exchange an item?
Exchanges may be available for eligible products, subject to stock availability.
Please contact customer support before returning your original item.
What if my product arrives damaged?
Please contact us promptly, preferably within 7 calendar days of delivery.
Include your order number, a description of the problem, and clear photographs.
6. Customer Support
How can I contact YOHBD?
Email: zyonfrancesco9560@hotmail.com
Phone: +1 (530) 365-0539
What are your customer service hours?
Monday – Sunday
8:00 AM – 8:00 PM Pacific Time (PT).
How quickly will you respond?
We aim to respond to customer inquiries within one business day.
7. Contact YOHBD
Website: https://yohbd.com
Email: zyonfrancesco9560@hotmail.com
Phone: +1 (530) 365-0539
Address:
15985 E 14th St
San Leandro, CA 94578
United States
Thank you for choosing YOHBD. We appreciate your business.