Privacy policy

1. Introduction

This Privacy Policy explains how YOHBD ("we", "us", or "our") collects, uses, stores, and discloses personal information when you visit yohbd.com, place an order, or contact our customer support team.

We respect customer privacy and aim to handle personal information responsibly and transparently.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal and Contact Information

Full name.
Email address.
Telephone number.
Billing address.
Shipping address.

Order and Transaction Information

Products purchased.
Order numbers.
Purchase history.
Payment status.
Transaction details.
Shipping and tracking information.
Return and refund records.

Technical and Device Information

IP address.
Browser type and version.
Device information.
Operating system.
Website browsing activity.
Referring website.
Cookies and similar technologies.

Customer Communications

We may collect information you provide through emails, contact forms, customer service requests, and other communications with our store.

3. How We Use Personal Information

We may use personal information to:

Process and fulfill customer orders.
Verify and process payments.
Arrange shipping and delivery.
Send order confirmations and tracking updates.
Respond to customer inquiries.
Process returns, exchanges, and refunds.
Improve website functionality and shopping experience.
Prevent fraud and protect website security.
Support marketing activities where permitted by law.
Comply with legal and regulatory obligations.

4. Payment Information

Payments are processed through the payment service providers available at checkout.

Payment providers may collect and process transaction information according to their own privacy and security practices.

We do not request complete payment card numbers, card security codes, or banking passwords through email.

5. Sharing Personal Information

We may share relevant personal information with service providers when necessary to operate our business, including:

Shopify and website hosting providers.
Payment processing providers.
Shipping and delivery carriers.
Order fulfillment providers.
Customer support providers.
Website analytics providers.
Advertising and marketing service providers.
Professional advisers and legal authorities where required.

Certain advertising or analytics activities may qualify as sharing or targeted advertising under applicable privacy laws.

Where required, customers will be provided with appropriate privacy rights and opt-out mechanisms.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain shopping cart functionality.
Remember customer preferences.
Support checkout operations.
Improve website performance.
Understand website traffic and usage.
Support analytics and advertising activities.

Customers may manage cookies through available website privacy controls and browser settings.

Disabling certain cookies may affect website functionality.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill customer orders.
Provide customer support.
Maintain transaction and accounting records.
Process returns and refunds.
Comply with applicable legal obligations.
Prevent fraud.
Resolve disputes.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have the right to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Opt out of certain targeted advertising or personal information sharing.
Withdraw consent where applicable.
Appeal certain privacy-related decisions where provided by law.

To exercise applicable privacy rights, contact zyonfrancesco9560@hotmail.com with the subject line "Privacy Rights Request".

We may need to verify your identity before processing certain requests.

10. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable legal requirements and exceptions.

These rights may include:

The right to know what categories of personal information are collected.
The right to request access to certain personal information.
The right to request correction of inaccurate information.
The right to request deletion of certain personal information.
The right to opt out of the sale or sharing of personal information, where applicable.
The right to limit certain uses of sensitive personal information, where applicable.
The right not to receive discriminatory treatment for exercising privacy rights.