At YOHBD, we understand that customers may occasionally need to cancel an order.
This policy explains how cancellation requests are handled.
1. Cancellation Window
Customers may request cancellation within 15 minutes after placing an order, provided the order has not already entered fulfillment.
2. How to Request Cancellation
Please contact our customer support team immediately.
Email: zyonfrancesco9560@hotmail.com
Please include:
- Your full name.
- Your order number.
- The email address used at checkout.
- A clear request to cancel your order.
3. Before Fulfillment
If your order has not entered fulfillment and your cancellation request is received within the applicable cancellation window, we will review and process the request.
If cancellation is approved, the applicable amount paid will be refunded to the original payment method.
4. After the Cancellation Window
Once the 15-minute cancellation window has passed, cancellation is not guaranteed.
If an order has already entered fulfillment or has been dispatched, it may no longer be possible to cancel it.
5. Orders Already Shipped
Orders that have already been dispatched cannot be canceled through the standard cancellation process.
Eligible products may be returned after delivery in accordance with our Return and Refund Policy.
6. Cancellation Refunds
If your cancellation is approved and payment has been collected, the applicable refund will be issued to the original payment method.
Approved refunds are generally processed within 5–10 business days.
Your bank or payment provider may require additional time to post the funds.
7. Seasonal and Holiday Orders
During busy seasonal periods, orders may enter fulfillment shortly after purchase.
We recommend submitting cancellation requests as soon as possible.
Cancellation cannot be guaranteed once fulfillment has begun.
8. Contact Information
YOHBD
Website: https://yohbd.com
Email: zyonfrancesco9560@hotmail.com
Phone: +1 (530) 365-0539
Business Address:
15985 E 14th St
San Leandro, CA 94578
United States
Customer Service Hours:
Monday – Sunday
8:00 AM – 8:00 PM Pacific Time (PT)
We aim to respond within one business day.